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Terms and Conditions

This Agreement ("Agreement") is a legal contract between the Customer as an individual or an entity (the "Customer") and Nuvola ("Nuvola") and will be effective when the Customer accepts this Agreement.

Nuvola reserves the right to change this Agreement at any time at its absolute discretion without prior notice to the Customer, and such changes will be made available on the Website. Such changes will be binding on the Customer, and it is the Customer's obligation to ensure that they have read and agree to the most recent Agreement.


"Nuvola" means Nuvola Limited, a company registered in England and Wales (Registration Number: 04887246) whose registered office is 4 St Johns Avenue, Clevedon BS21 7TQ.

"Data" means any data inputted by the Customer into the Software.

"Customer" means you and includes your employees, consultants, representatives, agents and any other user that you grant access to the Software.

"Software" means the software, images, written material, databases, or other material available via the Website, which may be changed from time to time.

"Subscription Fee" means the fee payable by the Customer to Nuvola as detailed on the Website from time to time.

"Website" means the internet site at the domain www.nuvola.co.uk or crm.nuvola.co.uk.

1. Effective Date

This Agreement shall commence when the Customer accepts the Terms and Conditions of this Agreement (the "Effective Date").

2. Use of Software

Subject to the Terms and Conditions of this Agreement, Nuvola hereby grants to the Customer a limited, non-transferable, non-exclusive right to access and use the Software via the Website.

Nuvola reserves the right, at its sole discretion, to refuse an application to use the Software or Website. This may be due to technical constraints, because the Customer or the Customer's business has been banned by Nuvola from using the Software or Website or for any other reason. No charge will be made by Nuvola to the Customer for refused applications.

3. Proprietary Rights

Nuvola retains all right, title and interest in and to the Software and the Website, including without limitation all intellectual property rights therein. The Customer shall keep the Software and the Website free of all security interests, liens, or other encumbrances and the Customer may not sell, lease, license, loan or otherwise transfer or dispose of any of the Software or the Website.

Nuvola will be the sole owner of any improvements or enhancements it makes to the Software or the Website, even if such improvements or enhancements are based on feedback provided by the Customer, and the Customer hereby assigns to Nuvola all rights and title to such improvements or enhancements and will execute all documents necessary to effect such ownership.

4. Usage Restrictions

As a condition of this Agreement, the Customer agrees:

  1. not to make any copies of the Software;
  2. not to use the Software or Confidential Information for any purpose not specified in this Agreement;
  3. not to decompile, reverse engineer, disassemble or otherwise attempt to reconstruct or discover the source code of the Software save in so far as the law allows;
  4. not to alter, merge, modify, translate, adapt, or prepare any derivative work based upon the Software;
  5. not to sell, rent, lease, network, loan, sublicense, assign, disclose, distribute, or otherwise transfer the Software;
  6. not to make any attempt to undermine the security or integrity of Nuvola's computing systems or networks;
  7. not to use, or misuse, the Software in any way which may impair the functionality of the Software or Website, or impair the ability of any other user to use the Software or Website.

5. Partner Programme

Notwithstanding any other provision of this Agreement where the Customer joins Nuvola's "Partner Programme" the Customer may market the Software to its customers and contacts and the Customer will pay Nuvola the Subscription Fee for each client of the Customer to whom the Software is made available. The Customer may, if they choose, invoice their own client for the use of the Software.

6. Ownership of data

Title to and ownership of the Data remains with the Customer. However, the Customer's access to the Data is contingent on full payment of the Subscription Fee. The Customer must maintain copies of all Data inputted into the Software and Nuvola is not liable for any loss of such data howsoever arising.

7. Free trial

The Customer has the option of a free trial of the Software before paying the Subscription Fee. Nuvola gives the Customer this option so that the Customer has an opportunity to fully evaluate the Software before buying. The Customer may cancel the subscription at any time during the trial period and will owe Nuvola nothing.

8. Payment

Once the Customer's free trial has expired, or at a earlier date if the Customer elects, the Customer will be required to pay the Subscription Fee to Nuvola to continue to access the Software. Unless otherwise stated, the Subscription Fee is exclusive of VAT.

By subscribing to the Software, the agrees to pay a monthly subscription using Paypal's subscription feature. The first Subscription Fee payment shall be made on or after the Effective Date and each subsequent payment shall be made on the same day of each subsequent month.

9. Termination

The Customer can cancel the Subscription at any time for any reason, by cancelling their Paypal subscription payments. After the Subscription is cancelled no further payments will be taken by Nuvola and this Agreement will be automatically terminated.

If the Customer fails to abide by the Terms and Conditions of this Agreement, or if the Subscription Fees are not paid on time, Nuvola reserves the right to terminate this Agreement. Nuvola also reserves the right to permanently terminate this Agreement (including during any ‘Free trial' or ‘Beta trial' period) without cause by giving one months notice to the Customer at any time.

Upon termination of this Agreement, whether with or without cause and howsoever arising, Nuvola will immediately suspend and/or permanently terminate the Customer's use of and access to the Software and the Website.

Under no circumstances will Nuvola make any full or partial refunds of any Subscription Fees already paid by the Customer.

Nuvola may permanently delete the Customer's Data 90 days after this Agreement has been terminated or upon Nuvola's receipt of the Customer's written request.

10. Support

Any support, whether it be telephonic, electronic or other, is provided at Nuvola's sole discretion.

If the Customer makes use of the Software's ability to receive email, the Customer is responsible for ensuring that the third party email server they are accessing is correctly configured to work with the Software.

11. Communication Conditions

If the Customer uses any communication tools available through the Website (such as any forum, chat room, message centre but excluding the Software's email capabilities), the Customer agrees to only use such communication tools for lawful and legitimate purposes. The Customer must not use any such communication tool for posting or disseminating any material unrelated to the use of the Software including (but not limited to): offers of goods or services for sale or other commercial marketing, files that may damage any other person's computing devices or software, content that may be offensive to any of Nuvola's other users or material in violation of any law (including, without limitation, material which is protected by copyright, material which is confidential, material which compromises trade secrets which the Customer does not have the right to use and disclose or material which is libellous).

If the Customer makes use of the Software's ability to send email, the Customer must not use this feature for disseminating files that may damage any other person's computing devices or software, content that may be offensive to the recipient or material in violation of any law (including, without limitation, material which is protected by copyright, material which is confidential, material which compromises trade secrets which the Customer does not have the right to use and disclose or material which is libellous).

When the Customer makes any communication on the Website, the Customer represents that the Customer owns the intellectual property rights in the material in that communication or has a right to reproduce it. Nuvola is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Software. As with any other web-based forum, the Customer must exercise caution when using the communication tools available on the Website.

Nuvola reserves the right to remove any communication at any time in its sole discretion.

12. Confidentiality

"Confidential Information" includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including, without limitation, the Software but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party. Unless the relevant party has the prior written consent of the other or unless required to do so by law, each party will preserve the confidentiality of all confidential information of the other obtained in connection with this Agreement. Neither party will, without the prior written consent of the other, disclose or make any confidential information available to any person, or use the same for its own benefit, other than as contemplated by this Agreement.

The provisions of this clause shall survive termination of this Agreement.

13. Privacy

Nuvola's privacy policy, which is available at http://www.nuvola.com/Privacy, forms part of this agreement.

14. Login details and password

The Customer will ensure that all login details, usernames and passwords required to access the Software are kept secure and confidential. The Customer will immediately notify Nuvola of any unauthorised use of passwords or any other breach of security. Nuvola may suspend access to the Customer's account if it has reason to believe a breach of security has taken place.

15. Software and Website availability

Among other things, the operation and availability of the systems used for accessing the Software, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software. Nuvola is not in any way responsible for any such interference nor prevention of the Customer's access nor use of the Software.

Nuvola will not be liable in any manner if the Software or Website is not available at any time or for any period for any reason.

If for any reason Nuvola has to interrupt the Software and/or Website for longer periods than Nuvola would normally expect, Nuvola will use reasonable endeavours to publish in advance details of such activities on the Website and/or via email in advance.

16. Acknowledgements by Customer

The Customer acknowledges that:

  1. the Customer shall only use the Software for the Customer's lawful internal business purposes, in accordance with the Terms and Conditions of this Agreement and any notice sent by Nuvola or condition posted on the Website;
  2. the Customer is authorised to use the Software and the Website and to access the information that the Customer accesses using the Software and the Website (whether that information is the Customer's own or that of anyone else);
  3. if the Customer is using the Software and accessing the Website on behalf of or for the benefit of an organisation (whether a body corporate or not) then Nuvola will assume that the Customer has the right to do so and that organisation will be liable for the Customer's actions or omissions (including any breach of the Terms and Conditions of this Agreement);
  4. the provision of, access to, and use of, the Software is on an "as is, where is" basis and at the Customer's own risk;
  5. provision of the Software by Nuvola does not represent advice, and the Customer should refer to a third party professional where appropriate;
  6. it is the Customer's sole responsibility to determine that the Software meets the needs of the Customer.

17. Limitation of Liability

Nuvola gives no warranty about the Software or the Website, and does not warrant that the Software or the Website will be error-free, timely, reliable, entirely secure, virus-free, available or that it will be suitable for the Customer's purposes or requirements to the maximum extent permitted by law.

To the maximum extent permitted by law, Nuvola excludes all liability and responsibility to the Customer whether arising from negligence, breach of contract or otherwise for any incidental, special, indirect, exemplary, consequential or any other damages relating to the use of or inability to use or reliance on the Software or the Website.

Nuvola does not make any guarantees that there will be no loss of Data, and this Agreement expressly excludes any liability for any loss of Data no matter how caused.

Where Nuvola is not legally entitled to exclude its liability, Nuvola's total liability for any loss or damage relating to the Customer's use of or inability to use the Software or the Website shall not exceed an amount equal to the Subscription Fees which the Customer has paid to Nuvola in the previous month.

Nothing in these terms however will exclude or limit Nuvola's liability for death or personal injury caused by its negligence nor for fraudulent misrepresentation.

18. Indemnity

The Customer agrees to fully indemnify and hold Nuvola harmless against all claims, costs, damage and loss arising from the Customer's breach of any of these Terms and Conditions or any obligation the Customer may have to Nuvola, including (but not limited to) any costs relating to the recovery of any Subscription Fees that have not been paid by the Customer and third party claims arising from infrigement of intellectual or other third party rights arising from material posted by the Customer on the Website.

19. Jurisdiction

The Terms and Conditions of this Agreement are governed by the laws of England and Wales and the Customer hereby submits to the exclusive jurisdiction of the courts of England and Wales for all disputes arising out of or in connection with Terms and Conditions of this Agreement, without reference to any conflicts of laws.

20. Rights of Third Parties

A person who is not a party to the Terms and Conditions of this Agreement has no right to benefit under or to enforce any term of these Terms and Conditions

21. Assignment or transfer

The Customer may not assign this Agreement nor transfer any of the rights, duties, or obligations arising under this Agreement, whether by merger, operation of law, or otherwise, without the prior written consent of Nuvola.

22. Waiver

No waiver will be implied from conduct or failure to enforce rights, and no waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted. If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force.

23. Severability

If any part or provision of the Terms and Conditions of this Agreement is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.

24. Entire Agreement

These Terms and Conditions and the Privacy Policy supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between the Customer and Nuvola.

25. Acceptance

By selecting the "I have read and accept the Terms and Conditions" option upon Registration, the Customer agrees to be bound by all of the above listed clauses.